Email Settings

Overview

Book It Fast can send emails to your guests automatically — booking confirmations, payment receipts, and custom messages. To send these emails from your own email address (rather than a generic system address), you need to connect either Gmail or Outlook.

Connecting Gmail

1. In your admin panel, go to the sidebar and click on Integrations (under Organisation Settings)
2. Find the Gmail Integration card and click Set up
3. You will be redirected to Google’s sign-in page
4. Sign in with the Gmail account you want to send emails from
5. Grant Book It Fast permission to send emails on your behalf
6. Once connected, you will be redirected back to Book It Fast

Connecting Outlook

1. In your admin panel, go to Integrations
2. Find the Outlook Integration card and click Set up
3. Sign in with your Microsoft 365 or Outlook account
4. Grant Book It Fast permission to send emails on your behalf
5. Once connected, you will be redirected back to Book It Fast

Setting Your Enquiry Email

Your enquiry email is the address that guests will see and reply to. To set it:

1. Go to Organisation Settings > Organisations in the sidebar
2. Click Edit on your organisation
3. On the General Settings tab, update the Enquiry Email field
4. Click Save changes

This is the address where all guest enquiries and replies will be sent.

Property-Level Email Settings

You can also control email behaviour per property:

1. Go to Properties in the sidebar and select your property
2. Click the Email Settings tab
3. Toggle Send Payment Emails to Owner on or off depending on whether you want to receive payment notification emails
4. Click Save changes

Email Templates

Book It Fast includes customisable email templates for different booking events (confirmations, reminders, etc.). To manage these:

1. Go to Organisation Settings > Email Templates in the sidebar
2. Click on any template to edit its subject line, body, and variables
3. Save your changes when done

Tips

• We recommend connecting Gmail or Outlook so emails come from your own address — this builds trust with guests and reduces the chance of emails going to spam
• You only need to connect one email service (Gmail or Outlook), not both
• If you manage multiple properties, all properties in your organisation share the same email integration